Shipping
Delivery within the UK
We currently deliver within the United Kingdom only.
Standard delivery costs £4.99, with free Standard delivery on qualifying orders of £75 or more. Express delivery costs £6.99. The delivery choices and final charge are shown at checkout before you pay.
Dispatch and delivery times
Standard orders are dispatched within 2 working days. Delivery is estimated to take a further 2–3 working days after dispatch.
Express orders are dispatched within 1 working day. Delivery is estimated to take a further 1 working day after dispatch.
Working days are Monday to Friday, excluding UK bank holidays. Our order cut-off is 11:59pm UK time. Orders received after the cut-off, at weekends or on UK bank holidays are treated as received on the next working day.
Delivery times are estimates, not guaranteed arrival dates. If you need your organiser for a particular event, email hello@myvici.com before ordering so we can check the timing.
Delayed or missing deliveries
If your order has not arrived when expected, email hello@myvici.com with your order number. We will investigate with the carrier and help resolve the problem. We remain responsible for your order until it reaches you, or someone you have nominated to receive it, unless you independently arrange a carrier that we have not offered. This does not affect your statutory rights if delivery is late or your order is lost.
Returns & refunds
Changing your mind
For an online order, you can cancel without giving a reason from the time you place your order until 14 days after the day you receive your goods. If items from one order arrive separately, that period runs from the day after the last item arrives.
To cancel, you can email hello@myvici.com, write to the business address below, or otherwise clearly tell us that you wish to cancel. Including your name and order number helps us identify the order. You may use the optional cancellation form below, but you do not have to. You do not need our approval for a cancellation sent within the cancellation period to take effect.
Send the goods back without unnecessary delay and no later than 14 days after the day you tell us you are cancelling. Return them to Lewis Knight, MYVICI, 29 Cadwell Walk, Gorebridge EH23 4LF, United Kingdom. Keep your proof of posting.
For a change-of-mind return, you pay the direct cost of returning the goods, provided we informed you of this before you ordered. If we did not, we will cover that cost.
Change-of-mind returns are refunded rather than exchanged; this does not affect your statutory rights to a repair or replacement for faulty goods.
You may open and inspect the organiser as you reasonably would in a shop. Please return the bag and all included parts, packed securely; use the original packaging if available. Original packaging is not a condition of your cancellation right. We may deduct only any loss in value caused by handling beyond what is necessary to establish the goods' nature, characteristics and functioning, where the law permits. We do not charge a cancellation or restocking fee.
Your refund
When you cancel the whole order, we refund the amount paid for the goods and any Standard outward delivery charge. If you chose a more expensive delivery option, we refund delivery only up to the cost of the least expensive standard delivery option available for that order. If Standard delivery was free, there is no outward delivery charge to refund.
We refund without undue delay and within 14 days after we receive the returned goods or you provide evidence that you have sent them back, whichever is earlier. If we have not sent the goods, or we offer to collect them, we refund within 14 days after you tell us you are cancelling. Refunds use your original payment method unless you expressly agree otherwise, with no refund fee.
Faulty, damaged or incorrect goods
We are responsible for supplying goods that are of satisfactory quality, fit for purpose and as described. If your organiser arrives damaged, is faulty or is not what you ordered, contact hello@myvici.com so we can put things right. Your order number and a description of the problem will help; photos are useful if available.
You normally have a short-term right to reject faulty or misdescribed goods for a full refund within 30 days of delivery. After that, you may be entitled to a repair or replacement, or a price reduction or refund, depending on the circumstances. The 14-day change-of-mind period does not limit these rights. We cover reasonable return costs for faulty or incorrect goods and the necessary costs of any remedy required by law. Contact us so we can arrange an appropriate return or collection.
For a refund under your statutory right to reject faulty goods, we pay without undue delay and within 14 days of agreeing that you are entitled to the refund. The same legal rights apply to discounted goods. Nothing in this policy limits your statutory rights.
Contact details
MYVICI is the trading name of Lewis Knight.
Business correspondence address: 29 Cadwell Walk, Gorebridge EH23 4LF, United Kingdom.
Email: hello@myvici.com
Returns address: Lewis Knight, MYVICI, 29 Cadwell Walk, Gorebridge EH23 4LF, United Kingdom.
Optional cancellation form
Complete and send this form only if you wish to cancel your contract. You can also cancel with any other clear statement.
To: Lewis Knight, trading as MYVICI, 29 Cadwell Walk, Gorebridge EH23 4LF, United Kingdom, hello@myvici.com
I/We give notice that I/We cancel my/our contract of sale of the following goods:
Goods:
Ordered on / received on:
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s), only if sent on paper:
Date:
Delete whichever does not apply.